FAQ

The Gateway is a full-featured Identity and Access Management (IAM) alternative to conventional, on-premise IAM infrastructures that costs up to 60% less to own and operate while reducing management overhead, complexity, and time-to-market.

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A Cloud-Computing system will logically integrate with your “on-premise” IT infrastructure (that within your datacenter) as if it were a locally-operated and fully-owned asset. Cloud-Computing systems typically utilize the Software-as-a-Service (SaaS) business model to enable customers to quickly, and less-expensively acquire the value and benefits of the software infrastructure without the need to build and operate it on-premise. Because of the economies of scale for Cloud-Computing systems, customers often benefit from massive Total Cost of Ownership (TCO) savings when acquiring software services “via the Cloud” versus attempting traditional on-premise ownership.

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Our goal with Gateway was not to “reinvent” Identity and Access Management (IAM) but rather the way customers could acquire and benefit from IAM technologies. Therefore, we endeavored to build upon the recognized market-leading on-premise technology, IBM Tivoli Identity and Access Management (IAM) software. Leveraging over a decade worth of IBM’s software maturity, success, and security, our goal was to deliver this best-of-breed software as a Cloud-Computing platform, which would be easily managed, quickly integrated, comply with open standards, and most importantly, cost substantially less to own and operate!

Focusing on the security of our Gateway customers, Lighthouse sought to employ only the best talent the industry had to offer. To this extent, Lighthouse started with over seven years of Identity and Access Management (IAM) Cloud-Computing know-how and success garnered from the Gateway’s military-bred roots within the U.S. Department of Defense. We then added in the skills of lead architects and developers who were part of the IBM software product teams to ensure our expertise ran deep through the Gateway’s foundation. Utilizing a SSAE 16 (formerly known as SAS70 Type II) certified datacenter, employing rigorous high availability, power and connection redundancy, and controls, topped off with 24x7x365 support, ensures that Gateway customers of any size receive unparalleled services that are responsive, secure, and reliable.

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Because the Gateway requires little or no technical subject matter expertise, administration costs are significantly less for Gateway customers than their on-premise counterparts. Included in Gateway’s affordable, fixed monthly service fee is 24x7x365 support, upgrades, patch management, and full infrastructure maintenance – saving you from potentially large, unknown capital expenditures down the line.

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Full production deployment may be as quick as days or weeks for some customers! To begin to explore your Gateway deployment options, please contact us to begin your free assessment.

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In short, Gateway customers need-not worry about the “plumbing” but can instead focus 100% of their attention on exploiting the infrastructure via management of business policies and controls. In order to make governance of your Gateway solution simple, Lighthouse invested in an innovative and simple-to-use, web-based management console that allows customers to perform nearly all tasks with simple point-and-click actions. Requiring no specialized IAM skills, Gateway’s governance technologies dramatically reduce staffing burden on customers while allowing them to fully exercise the powerful IBM software that underpins Gateway. Learn more about Gateway’s ease-of-management by visiting the Tour Gateway page.

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Customers of Gateway have been both new to Identity and Access Management (IAM), as well as long-time IAM veterans. Whether this is your first endeavor with Identity and Access Management (IAM), or you’re looking to migrate away from the hassles and expense of an on-premise infrastructure, Gateway may be right for your organization. To begin exploring how Gateway may fit into your organization’s IT landscape, please contact us for a no-cost assessment, demonstration, and TCO analysis.

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Gateway customers have options of using mutually-authenticated PKI-based SSL channels and IPSEC Virtual Private Network (VPN) connections for such communication. Please reference the interactive Gateway Topology diagram for more information on Gateway’s communication protocols.

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High quality Cisco and IBM equipment is utilized for all network junctions in a highly available architecture. The Gateway datacenter utilizes numerous blended and independent ISP connections and include OC-48 and higher allocated bandwidth. Gateway services are designed to have immeasurable latency for typical users, meaning there is no perceived or easily measurable delay for transactions traversing the Gateway either domestically or internationally.

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Sensitive data is encrypted both in-transit and at-rest utilizing encryption standards such as the Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL). Data at-rest is encrypted for privacy, and extremely sensitive data, such as passwords, may be one-way hashed so they are irreversible and non-recoverable even under attack. Both customer data and configurations are backed-up daily utilizing SSAE 16 (formerly known as SAS70 Type II) certified processes and mechanisms.

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System Information and Event Management (SIEM) software monitors the health and status of all critical services to ensure abnormalities are detected in real-time and addressed.

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Whether you have a question about your service, need technical assistance, or have an incident to report, our U.S. based, U.S. citizen staffed help desk is available to take your call. The help desk can optionally be extended to your end users for assistance in troubleshooting registration issues, password reset, or other common end user requests. To make the experience seamless for your users, help desk branding is also one of our many available options.

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Your configurations and data are easily ported on-premise.

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